Mobile problem solving


Mobile problem solving

Dynamics 365 Field Service – mobile problem solving and breakdown repair

Field Service helps you deliver and manage services, work orders. The application combines workflow automation, scheduling algorithms and mobility. It helps to plan work orders and manage the warehouse of spare parts. Monitors machine health with devices and sensors such as thermometers, gyroscopes, pressure sensors, etc. Field Service enables organizations to transform service delivery from an expensive failure recovery model to a proactive service model by combining IoT diagnostics, planning, asset maintenance and inventory on the same platform .

Dynamics 365 Field Service allows you to:

Reduce downtime by connecting to IoT devices to diagnose problems before customers are aware of an issue

Address issues faster by remotely monitoring devices and keeping customers in the loop

Device data and service maintenance data help to make intelligent decisions around dispatching technicians with the right expertise, availability, and proximity to the job

Overview of MS Dynamics 365 Field Service 

Overview of MS Dynamics 365 Field Service

Increase boost frontline employees’ productivity with:

  • Internet of Things (IoT) integration.
  • Real-time remote expert collaboration using mixed reality.


Microsoft Dynamics 365 Field Service is an ideal solution for a wide audience. It will find particular use among companies dealing with:

  • after-sales service of machines
  • planning services
  • managing the maintenance of production companies.

Here are some examples of the types of organizations that use the application to manage their field service:

  • Manufacturing – A medical device manufacturer sells machines to hospitals and clinics, and uses the application to manage maintenance services over the lifetime of the machines.
  • Utilities – A fiber optic cable utility company uses the application to respond to outages by dispatching technicians to problem areas.
  • Health care – An in-home health care service provider uses the application to schedule and dispatch healthcare workers to administer medicine and other care to multiple patients.
  • Equipment maintenance – A facilities manager uses the application to deliver maintenance and repair services for heating and cooling equipment.

Microsoft Dynamics 365 Field Service provides tools to increase the rate of first visit repairs by optimizing planning and sending the right specialists. It also allows you to easily manage all service contracts, including recurring service requests and contracts, product installation and warranties – for all customers regardless of their location.

Microsoft Dynamics 365 Field Service works with other products from the Microsoft Dynamics 365 family.

We offer Field Service integration with Dynamics 365 Remote Assist and Holo Lens 2.

The key modules of Microsoft Dynamics 365 at a glance





Power Automate


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