Solution description > Overview > FAQ

Dynamics 365 Field Service – mobile production troubleshooting and disaster recovery

Field Service helps to deliver services, work orders and manage them. The application combines workflow automation, planning algorithms and mobility. It helps to plan work orders and manage the spare parts warehouse. It monitors the status of machines using devices and sensors, e.g. thermometers, gyroscopes, pressure sensors, etc. Field Service enables organisations to transform service delivery from a costly failure repair model to a proactive service model by combining IoT diagnostics, scheduling, asset maintenance and inventory on the same platform.

Dynamics 365 Field Service allows:

■ Reduce downtime by connecting to IoT devices to diagnose problems before customers see them

■ Resolve problems more quickly by remotely monitoring equipment with ongoing customer maintenance

■ With data from the device and Field Service maintenance data, it helps to make intelligent decisions about dispatching technicians with the right expertise, availability and proximity to the job site

Overview of MS Dynamics 365 Field Service

<strong>Przegląd MS Dynamics 365 Field Service</strong>

Increase the productivity of frontline staff with:

    • Integration of the Internet of Things (IoT)
    • Remote collaboration with experts in real time using mixed reality

 

FAQ

What are the application areas for Microsoft Dynamics 365 Field Service?

Microsoft Dynamics 365 Field Service is ideal for a wide range of customers. It will find particular use among companies dealing with:

    • after-sales service of machines
    • service planning
    • maintenance management of manufacturing companies.

Here are some examples of the types of organisations that use Microsoft Dynamics 365 Field Service:

    • Manufacturing companies – a medical device manufacturer sells machines to hospitals and clinics and uses the application to manage maintenance services throughout the life of the machines
    • Utility companies – a company that supplies fibre optic cables uses the app to respond to outages by sending technicians to problem areas
    • Healthcare – a home healthcare provider uses an app to schedule and dispatch healthcare workers to administer medication and other care to multiple patients
    • Equipment maintenance – a facility manager uses the app to provide maintenance and repair services for heating and cooling equipment.

Microsoft Dynamics 365 Field Service provides the tools to increase the rate of repairs completed on the first visit by optimising scheduling and dispatching the right specialists. It also enables easy management of all service contracts, including recurring service requests and agreements, product installation and warranties – for all customers regardless of their location.

Microsoft Dynamics 365 Field Service works with the other products in the Microsoft Dynamics 365 family.

We offer Field Service integration with Dynamics 365 Remote Assist and Holo Lens 2.

Wdrażamy moduły Microsoft Dynamics 365

Commerce

CRM

Finance

Project Operations

SCM

Power Automate

Chcesz otrzymać więcej informacji na temat Microsoft Dynamics 365?