MICROSOFT DYNAMICS 365
COMMERCE

Omnichannel retail distribution

MICROSOFT DYNAMICS 365
COMMERCE

Omnichannel retail distribution

Dynamics 365 Commerce is a system that supports multi-channel retail distribution.

Personalised shopping environments in physical and digital channels strengthen the brand and increase operational efficiency through the use of modern

sales and marketing platforms.

Innovative tools enable effective sales management in a store, online and through a call center.

Access to a centrally managed assortment supports accurate forecasting and appropriate replenishment of stocks.

Various ready-made templates and integrated solutions help to create attractive websites. Contextual search makes it easier to find specific elements.

Access to the complete product catalogue, regardless of location and level, enables a wider selection and developed loyalty programmes facilitate long-term customer relationships.

The integrated POS solution is flexible enough to support the optimal shopping experience in the store as a pure checkout and/or as a consulting terminal or kiosk.

Overview of Dynamics 365 Commerce

Overview of Dynamics 365 Commerce

FAQ

Dynamics 365 Commerce offers omnichannel e-commerce solution that allows you to build a website, connect physical and digital stores, track customer behaviours and requirements plus deliver personalised experiences. The system can also significantly improve your operations and resource management as well as gain holistic insights to upscale your business.

Commerce uses customer service tools to get a comprehensive view of the customer and respond to customer needs at all levels of engagement. These interactions are based on the customer’s profile, history, and preferences that flow through physical and digital channels. With Commerce, you can support your employees in building lasting relationships through AI-based recommendations, ratings and reviews, customer insight and loyalty programs that increase brand attractiveness.

Dynamics 365 Commerce uses artificial intelligence (AI) and Machine Learning tools, which effectively improve sales and contribute to gaining a competitive edge.

The key modules of Microsoft Dynamics 365 at a glance

Commerce

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CRM

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Finance

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Project Operations

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SCM

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Power Automate

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