SUPPORT

Comprehensive service offering

SUPPORT

Comprehensive service offering

We provide

comprehensive support for Microsoft Dynamics 365, AX2009, AX2012, Power Automate and Power BI applications. Our offer is tailored to the needs of customers and their current situation. A broad range of packages enables selection of the most beneficial scheme adjusted to the client’s budget. Our proposal is based on a clear and carefully designed concept of ticket tracking model, allowing swift and efficient support. 

ENSURING BUSINESS CONTINUITY

REPAIR MALFUNCTIONS

IMPLEMENT MODIFICATIONS

SYSTEM MANUALS

NEW FUNCIONALITIES

USER TRAINING AND SUPPORT

SYSTEM PARAMETRISATION

PERFORMANCE IMPROVEMENTS

SETTINGS PERSONALISATION

DATA CORRECTION

SYSTEM UPDATES

MONITORING AND DIAGNOSTICS

Supporting your Digital Transformation

■  Omnichannel retail

Multichannel approach to sales became a reality in recent years. Combination of online, in store and via a call center commerce constitutes daily routine for majority of retailers. We help our clients maintain these environments in constant readiness and uninterrupted availability.

■  Automated production

Delivering products on time and eliminating downtime, as well as making production resistant to unforeseen changes are important aspects of automation in the field of any manufacturing services. We provide support in production continuity and elimination of malfunctions.

■  Digital selling and strong remote customer relationship

Rapidly changing customer preferences and increasing expectations towards sellers require innovative tools. We ensure that your digital selling journey is adapted to current needs and flexible enough to accommodate swiftly changing circumstances.

„In everything we do, our focus does not solely lie on the software, but on the big picture – the interaction between software, hardware and network. And above all, we focus on the customer.” Mario Barac, MS POS Sales Manager

What makes us stand out

EXPERTS

Our support team members are not external call center employees, they are designated specialists with an extensive consulting experience.

DEVELOPERS

Our team consists of talented developers, delegated to support services and being in direct contact with customers during the process of implementing modifications.

INTEGRITY

As part of
our services
we offer guaranteed
SLA and ensure
undisrupted business
continuity.

EFFICIENCY

Swift problem
solving empowered
by the team of experts constantly raising qualifications and going the extra mile. 

Comprehensive support

■ Hotline services for Dynamics D365/CE/Power Platform/ISV products (such as LaserNet)

■ Developers executing changes and modification orders

■ Dedicated platform for communication and tracking requests – based on Jira Service Desk and DevOps

■ Support in the aspects of MS licensing policy

■ Dedicated PM support 

■ Monitoring the quality of cooperation (sales supervisor)

Do you have any questions

regarding our support service or require technical assistance?

CONTACT